As a business owner that deals with customers and clients face to face, it’s important that the environment be friendly and welcoming. This is especially true for dealing with individuals with disabilities. The American Disabilities Act or ADA is a civil rights law with requirements for making places of business more accessible. While you should consult a professional to ensure ADA compliance, here are some starting points for making your business more ADA compatible.
Checking Mobility Barriers
One of the first things to assess is whether your building contains barriers to those who use wheelchairs. Some of the basic elements include wheelchair-accessible parking spots, ramps into buildings and safe transport between building levels. Even a simple assessment such as checking to see that doors are wide enough for wheelchairs to pass through. In an older building, you may need the services of company that provides elevator installation Washington DC to help not just wheelchair users, but others who have difficulty walking as well.
Another way to start making improvements is through signage throughout the building. This includes the readability and size of fonts used in the signs at your office. Do the signs in your building include braille for the visually impaired? You also need to check to see if signs use nondiscriminatory language. Consider consulting an ADA compliance service for assistance with this aspect.
Customer service is more than just retaining repeat business. When employees are trained to recognize and assist individuals with disabilities, it helps to make your place of business all the more ADA friendly. Small details from helping the visually impaired move around to lending a helping hand to those with mobility issues, can make all the difference.
It’s easy to overlook the ways in which your facility might present challenges to those with disabilities. Making the office more accessible is not only in keeping with the ADA, but it shows real care and concern for your clients. Some small changes are easy to implement, while others may require advice from a consultant.